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Bys Vyken Events & Cornish Trails  

               Happy New Year
               2020!
                

FREQUENTLY ASKED QUESTIONS (FAQ)

Q. Why does my bank statement say 'The Smuggler's Scuttler' on it when I've entered another event and not this one?
A. 'The Smuggler's Scuttler' was our first event on the RiderHQ entry system before any other one, therefore the Stripe payments use this as an overall name for everything. You can go back into RiderHQ and look at entry lists always when the event is still open to check your name is indeed there, on the start list of your chosen race with us. 

Q. Can I transfer or defer my place for any reason?
A. Yes you can, so long as it's before 14 days (2 weeks) from race day unless otherwise stated by the race director/ event organiser. No transfer requests or deferrals will be accepted or acknowledged after this period. The rules are clearly stated in the terms which you need to read.

Q. I've emailed Rider HQ about my entry. Nobody is returning my email. Why?
A. We don't work for Rider HQ. They don't work for us. They are our entry system company ONLY! This means that they do not organise our events, do a single percentage of our admin and do not know the answers to your question. Email us direct. It's pretty simple.

Q. Can you put me on the wait list?
A. NO! If you are too lazy to do it yourself then we will not be doing it for you. It takes up unnecessary time on unnecessary admin. All you have to do is enter the normal way, click on 'Join Wait List' and enter your email address. You will get an invite if a place comes up. Fail to take the invite up and it gets passed to somebody else. You have 24 hours to redeem your invite. Check your email inbox and spam/junk folders.

Q. Can I have a refund?
A. No. No refunds are given at any time for any reason. The moment you enter, your money begins to be spent on the race you've chosen to enter. 

Q. What kind of jacket would you recommend for taped seams?
A. Well it's like a normal jacket without seams but with seams that are actually taped. Come on! If I  have to explain this to you then please just stick to Parkrun.

Q. Can I walk this event?
A. No. The answer is always no. There is however a Long Distance Walkers Association. Perhaps you'd like to check those guys out.

Q. Can I run with a dog?
A. Yes, but only on the events where it's clearly stated in the race literature. If you can't see it then the answer is probably no.

Q. Do you do age category prizes?
A. No, we do 1st, 2nd, 3rd Male and Female. We also do 1st canicross and 1st dog. We even give out spot prizes and design epic medals original to only us. Hopefully that's enough. Besides, it's pointless celebrating a win when you're the only person in your age cat! That's not called "Winning". That's called "Default".

Q. Is it okay to use poles on the route?
A. We don't have a pole ban.

Q. Are headphones allowed?
A. Only if stated in the race info. Please check the race literature or directly with us. Failure to comply with rules can and will lead to disqualification.

Q. Do you have GPX files of the routes?
A. We have Strava routes that have been created or recorded which are available to view on the event pages themselves. You also get a map at some of our events. Running however used to be about looking at the amazing scenery and being at one with the passion for running. Unfortunately it's now about looking at a device.

Q. Will there be a bag drop?
A.  Yes. If it's an A to B race there will also be bag transportation too. This is all at your own risk and will ultimately be your responsibility. You are provided labels at registration. Again, your responsibility. 

Q. Where is registration?
A. Read the pre event information.

Q. Why don't I have the pre event info?
A. It's probably in your junk/spam email or you entered with the wrong email address. It's important that you actually spell your own email address correctly. I am not a magic email magician that knows all of your personal information. I cannot pull your actual email address from my asshole. 
You'll need to edit your details to the correct ones. If you entered somebody else or somebody else entered you then one of you will have the email. Some of you like to reply to the email to tell us you've not received it. Please be patient whilst we slap our hands on our heads before not actually bothering to respond to such a level of stupidity. 

Q. Where is best for spectators on the course?
A. I'm not your crew. I only know where is best for runners. Your spectators are not our responsibility. The are your duty of care and not ours. 

Q. Road or trail shoes?
A. Think about the terrain that the race is being held on. If it's road then it's road. If it's trail then it's trail. If it's a mix then you may get away with a cross shoe.

Q. If you're 'plastic free' then when do you let people buy silicone collapsible cups?
A. Because they are reusable just like the lids of your soft flasks that are also plastic. Our aims are to minimise the use of cups completely so we're not even wasting the PLA consumables. One silicone item which can be reused is worth more than 3 cups a runner may use in a race only for those cups to be discarded onto landfill and ending up in our surrounding seas.

Q. May I have somebody pick my number up for me?
A. There are always ID checks. If you aren't who you're actually supposed to be then you can fuck off and run somebody else's event, instead of trying to make a dick out of us by lying to run in somebody else's place. Think of the medical consequences if you fell. Who would we contact if we didn't actually know who you were? What medical information would we have on our race files about you? None. Don't be such a twat.

Q. Will there be any hot food at checkpoints on the coast path?
A. If you can find a plug socket on top the exposed cliffs then it's a possibility. We will have hot food of all dietary requirements at the end of a race. We do our best to provide as much as we can out on course. The bulk of our events are coastal races held in many different weather systems. As much as we like to be able to make sure you're looked after, we certainly don't coddle you and hold your hand every 400 metres. We don't host parties out on course that resemble that epic buffet at your Aunt Margery's divorce party. 

Q. What are the age limits of the events?
A. All age limits are stated on all individual race literature, in the terms and within the Association of Running Clubs rules and regulations (these are guide lines that we work from but not necessarily the ages that we accept, ie the rules may say '16 minimum' . We're more likely to say '18' or '21'. Check with our race literature and the rules listed on our races and on the ARC (Association of Running Clubs) website www.runningclubs.org.uk